COVID-19 Unemployment Assistance F.A.Q.

We understand that a lot of things are changing right now and there is uncertainty about the future. We want to reassure you that we are here to help you no matter what during this unprecedented time.
Here is a list of our most frequently asked unemployment assistance questions regarding COVID-19 and the answers to help guide you.
  • When I file for unemployment assistance, who do I put for my employer? Please put L.K. Jordan & Associates as your employer.
  • What do I do if I am quarantined or waiting for my test results to come back? If you are either quarantined or waiting for test results, you have two options. You can either file a:
  1. Temporary Layoff
  2. Reduction of Hours
Since this is a fluid situation that is constantly evolving, there may not be a “COVID-19” specific reason, but there should be a text box that you can type in that it was COVID-19 related.
Please remember that it is important to stay at home until the quarantine period is over or you have a negative test, then it is acceptable to return to work.
  • I’m having trouble filing an unemployment claim online. Understandably, the Texas Workforce Commission’s website is seeing a high volume of visitors. They recommend using the the online portal between 10:00PM and 8AM to have the best experience.

 

Additional Questions?

Hopefully this helped clear up some questions you had but always feel free to reach out to us directly if you have any additional questions that we didn’t answer.

Austin: 512-342-0302

Houston: 713-680-8777

Corpus Christi: 361-814-9700

San Antonio: 210-488-9360

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